Service Levels

We at MCG Graphics recognise the importance of quality communications in all areas and all forms, from the initial design brief to the finished printed product. We believe that there are huge benefits to be gained in the management of the communications process and we plan to exploit this technology to the maximum benefit of our customers.

Our highly experienced Sales and Account Manager teams have extensive print backgrounds coupled with design and prepress knowledge. They are also fully aware of customers’ requirements and are able to offer a high level of input into the production of each project, so as to achieve the directed end result in the best way possible. Operating on a one-to-one basis, the sole responsibility of the Account Manager is to the customer: they are your representative in our company and are supported, as an added level of assurance, by other Account Managers.

We have made significant investment to speed up the communications process including installing the very latest broadband and modem technology which can reduce lead times significantly.

Communication has become possible around the clock with the installation of our electronic office which provides voicemail, direct faxing,automatic e-mail routing as well as our own in-house Management Information System. We also run our own Intranet which is linked to our Artwork and Image Database. The Artwork and Image Database provides a 24 hour a day, 365 day a week image retrieval service for our customers. Why not invest some time in reading about the Media Studies Degree – Bangor University have to offer.

We now also offer an innovative internet service for our customers.¬† We can design and organise your web site for you, register your domain name (eg. customername.com) and get you up and running within a matter of weeks. We will also set up your e-mail for you at customername.com, and we can do all this without you even having a company internet account, if you don’t want the hassle of one. For more details on this groundbreaking idea, please send an e-mail to internetsales@mcg-graphics.com with your requirements and we will arrange a free consultation for you.